Trades per day
The average number of transactions made per day also increased during this time. From 2013 to 2014 the number increased by almost 70 times, and from 2014 to 2015 by more than 5 times!
2014
200 000
deals per day
2015
1 000 000
deals per day
2016
3 000 000
deals per day
Trading volume per month
Trade volume has also increased. From 2013 to 2014 it grew by 50 times, and over the next year by 10 times!
2014
$ 10 000 000
2015
$ 100 000 000
2016
$ 11 000 000 000
 
Monthly payments to our traders
Monthly payments to our traders have also increased. From 2013 to 2014 the amount of payments increased by more than 14 times, and from 2014 to 2015 by 3 times!
$ 500 000
per month
2014
$ 1 500 000
per month
2015
$ 5 700 000
per month
2016
Processing time for withdrawal requests
In 2016 we switched to instant withdrawals, which made it possible to process 72% of withdrawal requests immediately.
business days
2014
business days
2015
working day
2016
 
Support Team
Chat
The response time of our support team has also significantly decreased. In 2013, online service was not yet available. When we launched our support service in 2014, it took an average of 7 minutes to get a respond from the operator. In 2015, the response time decreased to 4 minutes. Now in 2016, every client can get an answer in just 46 seconds!
7 minutes
4 minutes
46 seconds
2014
2015
2016
Tickets
Moreover, the time needed for processing support tickets has also decreased. In the period from 2014 to 2015 we managed to reduce it by 2.5 times. In the same period from 2015 to 2016, it dropped by another 5 times!
5 hours
2 hours
24 minutes
2014
2015
2016
 
Geographic coverage
In 2013, we started working with four members of the CIS only. Next year, the list of countries enlarged almost fivefold to comprise a number of European, South American, and Asian countries. By 2016, we are dealing with traders from 178 countries worldwide!
2014
18 countries
Australia, Belarus, Brazil, Canada, Germany, Indonesia, Italy, Kazakhstan, Malaysia, Moldova, Portugal, Russia, Singapore, Spain, Switzerland, Ukraine, United Kingdom, Uzbekistan
2015
36 countries
Australia, Austria, Azerbaijan, Bangladesh, Belarus, Belgium, Brazil, Canada, Denmark, Estonia, France, Germany, Hong Kong, India, Indonesia, Italy, Kazakhstan, Latvia, Malaysia, Moldova, Netherlands, New Zealand, Norway, Portugal, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan
2016
178 countries
Austria, Bangladesh, Brazil, Cambodia, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, France, Germany, Greece, Haiti, Hong Kong, Hungary, Indonesia, Ireland, Italy, Jamaica, Kenya, Kuwait, Latvia, Malaysia, Malta, Mexico, Mongolia, Morocco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Peru, Philippines, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, Zimbabwe, etc.